A website about the way that the energy supplier fails to function correctly and then goes on to further aggravate and abuse a customer who dares to complain.

The story so far

A bill received with the dateline 14 June 2006, covering the period 25 February 2006 to 9 May 2006 was promptly paid in full on the 23rd June 2006. £20.17.

A reminder was received by the customer with the dateline 5 July 2006 on the10th July 2006. On this reminder was the statement "Please do not call us if you have already paid."

A bill with the dateline 5 September 2006 was received on the 9th September 2006. It featured not only the more recently accumulated amount but also the £20.17 which had already been paid in full some months earlier.

The total now demanded by British Gas is £37.82. The customer obviously needed to have this matter corrected so a visit to the bank where the original bill was paid took place and the bank confirmed that the payment had been made to British Gas.

However, it turned out that contacting British Gas was made difficult because they don't have a speedy complaints procedure which rectifies  such errors sufficiently promptly.

The customer found it increasingly difficult and frustrating to get the matter settled. The staff at the Leeds contact centre consistently failed to show any competence or care for the fact that the customer was being cheated.

An idiot called Amad could not satisfy the demands of the customer, clearly because he was not trained to give a sufficiently decent service. The customer called for a manager to be brought to the phone. Eventually after a very long time someone was put on the line. This individual was not interested in solving the problem and just used all of his skills as a manager to waste more of the customers time. It is clear that Amer, the manager in question needs to do a lot more than just brush up on his customer handling skills. Perhaps British Gas should reconsider whether to continue employing such an arrogant waste of space.

This website has been produced as a direct response to the threats of the staff at the Leeds customer call centre. No threats of any legal action will silence the producer of this website who merely wants to settle the outstanding matters which have been clearly stated above.

The producer of this website has already made it clear to British Gas that this website will be removed when the outstanding matters have been satisfactorily resolved. British Gas should note that it has been generally considered to be the case that dissatisfied customers on average tell nine other people about their problem. With the internet that number is going to be a lot bigger.

On Saturday the 30th of September 2006 another repeat pink reminder bill was received. As you might expect this was not welcome. British Gas were phoned and views were expressed regarding the incompetence of the company. They yet again expressed their worthless apologies but failed to show any concern for the fact that they are dragging their feet when it comes to solving the problems which they have caused in the first place. They were told to give the address of this very website to their head office; whether they have done this is unknown. The matter therefore still remains unresolved.

Finally a letter is received on the 12th of October in which it is stated that the missing payment of £20.17 has been found and credited to the relevant account. However a revised bill for the right amount was not included with this notification. So the matter remains unresolved.

The long awaited bill (for the correct amount of £17.65) was finally received on the 25th of October. This was duly paid in full the next day. The envelope, as you might expect of such an arrogant organisation as British Gas, included no mention whatsoever of the problems featured in this website; nor any acknowledgement or apology for the threats made to the customer.

A letter was received on the 8th of November 2006 in which it was at last acknowledged that account errors had been made by British Gas. While it is the case that apologies were made for the error and that further along in the letter it was stated that the customer should have been told certain information; this does not change the fact that in the first two lines of paragraph three clearly contain a veiled threat of unspecified form. Therefore the remainder of the letter is tainted by these two lines. The signatory of the letter, Dianne Smith, could not even be bothered to personally sign the letter. A printed, and therefore meaningless typeface, has been used. Yet another example of just how British Gas treat their customers.

On the other side of the letter is the hollow boast to the effect that British Gas is "The UK's No. 1 Domestic Gas Supplier for Customer Satisfaction."

Given that recent research shows that British Gas has been in receipt of more complaints than any other supplier the statement is clearly rubbish. The letter also states "This is an isolated incident caused by human error." Even more garbage.

The producer of this website agrees with the suggestion in the letter to the effect that British Gas would like to, "restore...faith in...the future."

Since the last problem, which was never satisfactorily resolved, there have been even more idiotic developments. Read on.

On the 8th of March 2007 a bill was received from British Gas. According to the information on the bill the meter reading had been 4183, meaning that the number of gas units used since the last bill had been 1894. this gave the total charges for the period of £1737.85 and a resulting bill of £1824.74.

A telephone call was made to the company and a drone called Solomon who had the wit to bring all three of his brain cells to work with him that day took the call. It was eventually established that it was not possible for me to have run up a bill so large; mainly because my consumption history for the previous quarter for example was 53 units.

British Gas are clearly some of the most devious thieving garbage that I or indeed anyone might have the misfortune of having to deal with. They cause a great deal of distress and anger and then don't acknowledge their wrongdoing and compound the problems they cause by making their victims run up telephone bills for which they do not reimburse anything.

The question arises; how many people have effectively had their money STOLEN because they were conned by British Gas into arranging Direct Debit and were insufficiently diligent enough to check their financial affairs on a regular basis? No doubt the devious scum at British Gas would say that it is the responsibility of the account holder to look after their affairs. This of course is a dirty attempt to divert attention away from the fact that British Gas are Cheats who have clearly not got their act together despite being one of the most complained about companies year after year, ad infinitum.

The question must now be asked even more loudly than ever before. How many millions of pounds are being STOLEN by British Gas from people who may not understand that this is happening to them? Among the unwitting victims of this corporate theft are no doubt those who are vulnerable in a variety of ways. Some of those are undoubtedly: pensioners who may not be as sharp as they once were, those who may have illness or other form of mental infirmity, those who are intimidated by the might of British Gas, and anyone who just doesn't have the good sense to pay attention to what they are doing.

Anyone who is a customer of British Gas is vulnerable to theft and bullying from this most criminal company. If you want to protect yourself, you must keep all of your previous bills in a folder and never let British Gas get hold of them. Do not let these scumbags steal your money.

Today is the 2nd of April 2007 and the saga of the arrogant bullies at British Gas Cheats goes on. Since the events featured above transpired there have been phone calls to British Gas Cheats and their brainless drone Luke at Manchester said that a manager would return my call in 48 hours. This has not happened, which clearly shows that Luke at Manchester is a liar. It also shows that far from showing any desire to correct the abuse which they have caused; move on to apologise and then discuss the matter honestly; they choose to do nothing which only serves to lengthen the aggravation for the customer who is in fact the victim of abuse and bullying from British Gas Cheats. The nasty scumbag Dianne Smith has asked for this website to be taken down. This will not happen until the repeated problems that are being caused by British Gas Cheats and its bullying personnel like Smith are prepared to contact this website's producer at the e-mail address featured below to honestly discuss the matters featured here with a genuine desire to settle the situation once and for all.

Today is the 17th of April 2007 and the arrogance of British Gas Cheats continues. I get a demanding letter from one of their bullies by the name of Lois Hedg-peth, apparently a Director of Customer Services, in which no mention of the abuse caused by them is featured, just a demand for payment. Clearly they are not prepared to honestly discuss their criminality in order to settle the problems which they caused in the first place.

Also in April 2007 British Gas Cheats announced that they would be reducing their prices. This is hardly surprising given that the most heavy usage of gas during the winter period has just ended and the lower usage of the warmer seasons has just begun. They must think that we, the public, are stupid and have no understanding of the manoeuvring of the sleazebags at British gas Cheats. The reality is that by lowering prices they have just shown how much they have been stealing from us in the first place by overcharging. These reduced prices therefore mean nothing.

Ultimately, the producer of this website would like to pose the following questions. How many other British Gas customers have been CHEATED  and not noticed that it is happening to them? How many millions of pounds have been SWINDLED from unwitting members of the public who were not careful enough to keep records of their billing affairs?

In the meantime the producer of this website says that you, dear reader,  should definitely take your business elsewhere than British Gas Cheats. Don't buy any products or services from British Gas Cheats at any time or for any reason. They are liars and cheats. You may find a lesser degree of arrogant disregard for your custom; and you may find that whichever company you choose, may not be criminals trying to steal your money.

All information correct at time of publication and open to updates as necessary. No part of this website, or its vectors, may be produced in any shape or form, using any type or design of medium, system, equipment or otherwise without the prior written consensual notice of the Cyberian. Any breach of these requirements will result in the appropriate action. If in doubt, e-mail contact is recommended. Some components of this website were obtained as open-source software and are used in the same non-profit manner on this website. The producers of this website accept no responsibility of any kind whatsoever for any effects, consequences or other events arising out of the publication of this website.